Contact Sukrit Nidhi HQ
Questions about onboarding a new centre, escalating a platform issue, or reaching a specific team? Use the channel below that best matches what you need.
Onboard a new centre
To bring a new centre on board, a Platform Admin needs four things from your end:
- The centre’s legal name and display name.
- A short, URL-safe centre code (e.g.
pune,mumbai). It cannot be changed once provisioned. - Statutory identifiers: PAN, 80G registration number, and the FCRA number (if applicable).
- The email of the first Tenant Admin. Sukrit Nidhi will create that account and issue a temporary password on your behalf.
Email this information to
onboarding@nidhi.example.org
or speak to your Sukrit Nidhi partner directly. Onboarding typically
completes within one business day.
Report a platform issue
For anything that affects a tenant’s ability to transact (sign-in failure, export error, PDF rendering fault, audit chain red flag), reach platform support:
- Email:
support@nidhi.example.org - Office hours: 09:00–18:00 IST, Monday–Friday.
- Severity-1 (total outage): call the operator on your service agreement at any hour.
Please include the tenant’s centre code, the time of the issue (with timezone), and a screenshot or the URL of the page. If the issue involves a specific transaction, quote its receipt or voucher number — never paste the PAN or bank details into an email.
Security disclosures
If you believe you have discovered a vulnerability in Sukrit Nidhi, we
want to hear from you. Please email
security@nidhi.example.org
with the details (and, if possible, a reproducer). Do not
publish details until we have confirmed the issue is fixed.
We do not operate a formal bug-bounty programme yet, but responsible disclosures are gratefully acknowledged on the changelog by name (with your consent) once the issue is closed.
Quick reference
Sukrit Nidhi HQ address
NGO Head Office
Pune, Maharashtra
India